Placing your first online Feather & Bone order couldn't be simpler.

(1) Please check whether we deliver to your area. Delivery service is currently available to Hong Kong Island, Kowloon, New Territories, Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport. Delivery is not yet available for the Outlying Islands, including Cheung Chau, Lantau Island (except Discovery Bay) and all smaller islands.

(2) If we deliver to your area, you can easily create an account and get started. Click on ‘Sign Up’ at the top right-hand corner of the screen and create your account in a few steps.

Happy shopping!

We are open 24 hours a day, 7 days a week, 365 days a year!

Please check out our FAB Rewards App! You’ll be able to earn points, shop, make reservations and stay up-to-date with all our latest news! 

We purchase some of our meat from suppliers that are halal licensed abattoirs. However we have never requested in our specifications that halal practices, such as a blessing, be followed. Our suppliers are explicitly aware of our requirements. It would therefore be misleading to label our meat as halal.

All our meats are butchered by hand, but the weights vary slightly. Usually, you will receive a little bit more than the advertised weight. As we hand-cut our steaks, there may be a variance of up to 5% either side - generally, though, you will come out on top.

Contact our customer care team at info@featherandbone.com.hk or by calling or sending a WhatsApp to +852 6313 0513.

Yes you can, subscriptions are available through our Feather & Bone e-shop with the below terms and conditions
* Once you’ve purchased a bundle you like, we will automatically charge you again a week or a month (depending on your selected delivery frequency)later on the exact same day (to be delivered on the same day)
* In order to qualify for a 5% subscription discount, you will need to take a minimum of 3 deliveries.
* Your subscription will automatically receive a 5% discount upon check-out and will renew on a recurring basis - your credit card will be charged automatically until you cancel the subscription.
* If you’d like to pause, cancel or postpone an order, inform us at least 48 hours in advance, though we have a minimum of 3 orders to qualify for the 5% discount.
* Should you encounter any issues, please contact us via info@featherandbone.com.hk.
* If you request a refund / replacement, photographic evidence may be required - consumed items will not be eligible for refunds.

Delivery service is currently available to Hong Kong Island, Kowloon, New Territories, Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport.

Delivery is not yet available for the Outlying Islands and other rural areas, including Cheung Chau, Lantau Island (except Discovery Bay) and all smaller islands.

Yes, you can. However, each delivery needs to be equal or more than the minimum $600 to qualify for free delivery. Otherwise, a delivery fee will be charged for each order under $600.

All orders above $600 qualify for free delivery. You will be charged for nothing more than your groceries.

For orders under $600, the below delivery fees will be charged:
Hong Kong Island - $150
Kowloon - $200
New Territories - $250

There is no fee for picking, packing or service.

We currently deliver seven days a week including all public holidays.

*Deliveries may be delayed if Typhoon signal 8 or above is hoisted.

Yes, you can. We will try our best to get your delivery to your door in the requested time slot. Simply click on the delivery time slot when you are shopping online and choose your preferred time.

Please do understand, sometimes heavy traffic on our delivery routes may make this difficult.

It is important for us to fit into your schedule the best we can. That is why we want to know when is the best time and day for us to deliver. It also allows us to inform you if your desired slot is available and deliver to you in a timely manner.

All our perishable goods are stored in optimal storage conditions in our warehouses in huge walk-in fridges and chillers.

When your orders are received, we ensure that you get your items to your front door as quickly as possible in insulated bags, to maintain the cool-chain and protect your shopping from the elements. Small shelf-stable items will be delivered in a paper bag.

You can email us at info@featherandbone.com.hk or by call or send a WhatsApp to +852 6313 0513.

Click & Collect means selecting and purchasing your items online and then arranging to collect them from the store of your choice. This saves you time browsing and ensures that you receive everything you need. It is also useful if you'd like someone else to collect your groceries on your behalf. CLICK & COLLECT CAN ONLY BE USED FOR IN STORE PICK-UP IN FEATHER & BONE LOCATIONS. Changes to pick up locations are not permitted.

Click & Collect is available from the following locations:

- Shop 1, G/F Bohemian House, 321 Des Voeux Road West, Sai Ying Pun,

- Shop A, Ground Floor, 5 Luard Road, Wan Chai

- Shop A & C Winner building, 11 Wong Nai Chung Road, Happy Valley

- G/F, 22 Mosque Street, Mid-Levels

  G/F, 20 Hollywood Road, Central,

- Shop 1-4, 1/F Retail Block of Mount Pavilia, No.663 Clear Water Bay Road, Clear Water Bay

- Shop G/F 09 OP MALL, 100 Tai Ho Road Tsuen Wan West

  LG14-22, LG/F, Lee Garden Two, 28 Yun Ping Rd, Causeway Bay·

1. After you have selected the items you wish to purchase, click the shopping cart icon on the top right of the screen.

2. Scroll down and select 'Store Pickup' and choose your preferred store from the list, select a date and click 'Place Your Order'.

3. Enter your details and details of the store you’d like to collect from.

4. Click 'Continue to Shipping' then 'Continue to Payment'.5. There will be no delivery fee, complete your payment and you will receive a confirmation email stipulating when and where to collect your order.

Click & Collect is available at all Feather & Bone retail stores:

 Click & Collect is available from the following locations:

 Shop 1, G/F Bohemian House, 321 Des Voeux Road West, Sai Ying Pun
 
 Shop A, Ground Floor, 5 Luard Road, Wan Chai

 Shop A & C Winner building, 11 Wong Nai Chung Road, Happy Valley
 
 G/F, 22 Mosque Street, Mid-Levels
 
G/F, 20 Hollywood Road, Central,
 
Shop 1-4, 1/F Retail Block of Mount Pavilia, No.663 Clear Water Bay Road, Clear Water Bay

 Shop G/F 09 OP MALL, 100 Tai Ho Road Tsuen Wan West

 LG14-22, LG/F, Lee Garden Two, 28 Yun Ping Rd, Causeway Bay West

Orders placed before 12pm will be available for pick up after 5pm on the same day.

Orders placed after 12pm will be available for pick up after 12pm on the following day.

If you cannot collect your order on the scheduled day, we can hold for an additional 24 hours for you.

We can arrange a delivery for you, subject to a delivery fee of HK$100 if your order is less than $500.

If we can't reach you, we may cancel your order and subject it to a restocking charge of HK$100. Please note that perishable goods cannot be restocked or refunded.

Please bring along the email confirmation notice with pick up information (a digital copy is just fine) to collect your order. Please proceed to the cashier's counter, or approach any member of our staff for assistance.

If you cannot collect your order on the scheduled day, we can hold for an additional 24 hours for you.

We can arrange a delivery for you, subject to a delivery fee of HK$100 if your order is less that $500.

If we can't reach you, we may cancel your order and subject it to a restocking charge of HK$100. Please note that perishable goods cannot be restocked or refunded.

If you would like someone else to pick up your order, please send a message to us with her/his name & ID card copy.They will need to bring a copy of the confirmation email (digital is fine) we sent to you for collection and show their ID card.