Contact our customer care team at info@featherandbone.com.hk or by calling or sending a WhatsApp to +852 6313 0513.

Amendments to placed Feather & Bone orders including "Roast Sets" and "Build Your Own Roast" must be completed by 11.45am on the day before delivery. This includes changes to delivery times or postponing orders. Order refund and postponement decisions are at the sole discretion of Feather & Bone.

We will leave your groceries outside your door or with the security guard. Drivers will also try to get in touch with you on the phone to let you know the delivery has been made.If you haven't provided a contact phone number on your account, you can contact us at info@featherandbone.com.hk or by calling or sending a WhatsApp to +852 6313 0513 for more information on your delivery.

Any order you have saved will be available to view or amend straight away.

1. Sign in to your account
2. Click on ‘My Account’
3. Click on the order you want to view (the order numbers are displayed on the left)

Our customer care team will contact you prior to the delivery to inform you of the product that is out of stock. We will arrange another delivery time for you when the product is back in stock or you can opt to cancel the item.

Your online order is complete once you've taken it through the checkout part of the website.

You'll know you have completed your order because we'll send you a confirmation email which begins with "Dear ......, thank you for placing an order with Feather & Bone ..."

The order confirmation will include your pick-up or delivery details, the items you have ordered and any special notes you have added when placing the order.

Placing your first online Feather & Bone order couldn't be simpler.

(1) Please check whether we deliver to your area. Delivery service is currently available to Hong Kong Island, Kowloon, New Territories, Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport. Delivery is not yet available for the Outlying Islands, including Cheung Chau, Lantau Island (except Discovery Bay) and all smaller islands.

(2) If we deliver to your area, you can easily create an account and get started. Click on ‘Sign Up’ at the top right-hand corner of the screen and create your account in a few steps.

Happy shopping!

We are open 24 hours a day, 7 days a week, 365 days a year!

Please check out our FAB Rewards App! You’ll be able to earn points, shop, make reservations and stay up-to-date with all our latest news! 

We purchase some of our meat from suppliers that are halal licensed abattoirs. However we have never requested in our specifications that halal practices, such as a blessing, be followed. Our suppliers are explicitly aware of our requirements. It would therefore be misleading to label our meat as halal.

All our meats are butchered by hand, but the weights vary slightly. Usually, you will receive a little bit more than the advertised weight. As we hand-cut our steaks, there may be a variance of up to 5% either side - generally, though, you will come out on top.

Contact our customer care team at info@featherandbone.com.hk or by calling or sending a WhatsApp to +852 6313 0513.

After logging into your account, your order history will be displayed. Please use the reorder cart to select the order & adjust quantity you wish to order this time.

Delivery service is currently available to Hong Kong Island, Kowloon, New Territories, Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport.

Delivery is not yet available for the Outlying Islands and other rural areas, including Cheung Chau, Lantau Island (except Discovery Bay) and all smaller islands.

Yes, you can. However, each delivery needs to be equal or more than the minimum $600 to qualify for free delivery. Otherwise, a delivery fee will be charged for each order under $600.

All orders above $600 qualify for free delivery. You will be charged for nothing more than your groceries.

For orders under $600, the below delivery fees will be charged:
Hong Kong Island - $100
Kowloon - $150
New Territories - $200

There is no fee for picking, packing or service.

We currently deliver seven days a week including all public holidays.

*Deliveries may be delayed if Typhoon signal 8 or above is hoisted.

Yes, you can. We will try our best to get your delivery to your door in the requested time slot. Simply click on the delivery time slot when you are shopping online and choose your preferred time.

Please do understand, sometimes heavy traffic on our delivery routes may make this difficult.

It is important for us to fit into your schedule the best we can. That is why we want to know when is the best time and day for us to deliver. It also allows us to inform you if your desired slot is available and deliver to you in a timely manner.

All our perishable goods are stored in optimal storage conditions in our warehouses in huge walk-in fridges and chillers.

When your orders are received, we ensure that you get your items to your front door as quickly as possible in insulated bags, to maintain the cool-chain and protect your shopping from the elements. Small shelf-stable items will be delivered in a paper bag.

You can email us at info@featherandbone.com.hk or by call or send a WhatsApp to +852 6313 0513.

Click & Collect means selecting and purchasing your items online and then arranging to collect them from the store of your choice. This saves you time browsing and ensures that you receive everything you need. It is also useful if you'd like someone else to collect your groceries on your behalf.

Click & Collect is available from the following locations:

- Shop 1, G/F Bohemian House, 321 Des Voeux Road West, Sai Ying Pun, Hong Kong

- Shop A, Ground Floor, 5 Luard Road, Wan Chai

- Shop A & C Winner building, 11 Wong Nai Chung Road, Happy Valley, Hong Kong

- G/F, 22 Mosque Street, Mid-Levels, Hong Kong· G/F, 18 Gage Central, Hong Kong

- Shop 1-4, 1/F Retail Block of Mount Pavilia, No.663 Clear Water Bay Road, Clear Water Bay

- Shop G/F 09 OP MALL, 100 Tai Ho Road Tsuen Wan West

1. After you have selected the items you wish to purchase, click the shopping cart icon on the top right of the screen.

2. Scroll down and select 'Store Pickup' and choose your preferred store from the list, select a date and click 'Place Your Order'.

3. Enter your details and details of the store you’d like to collect from.

4. Click 'Continue to Shipping' then 'Continue to Payment'.5. There will be no delivery fee, complete your payment and you will receive a confirmation email stipulating when and where to collect your order.

Click & Collect is available at all Feather & Bone retail stores:

- Shop 1, G/F Bohemian House, 321 Des Voeux Road West, Sai Ying Pun, Hong Kong

- Shop A, Ground Floor, 5 Luard Road, WanchaiShop A & C Winner building, 11 Wong Nai Chung Road, Happy Valley, Hong Kong

- G/F, 22 Mosque Street, Mid-Levels, Hong Kong

- G/F, 18 Gage Central, Hong KongShop 1-4, 1/F Retail Block of Mount Pavilia, No.663 Clearwater Bay Road, Clearwater Bay

- Shop G/F 09 OP MALL, 100 Tai Ho Road Tsuen Wan West

Orders placed before 12pm will be available for pick up after 5pm on the same day.

Orders placed after 12pm will be available for pick up after 12pm on the following day.

If you cannot collect your order on the scheduled day, we can hold for an additional 24 hours for you.

We can arrange a delivery for you, subject to a delivery fee of HK$100 if your order is less than $500.

If we can't reach you, we may cancel your order and subject it to a restocking charge of HK$100. Please note that perishable goods cannot be restocked or refunded.

Please bring along the email confirmation notice with pick up information (a digital copy is just fine) to collect your order. Please proceed to the cashier's counter, or approach any member of our staff for assistance.

If you cannot collect your order on the scheduled day, we can hold for an additional 24 hours for you.

We can arrange a delivery for you, subject to a delivery fee of HK$100 if your order is less that $500.

If we can't reach you, we may cancel your order and subject it to a restocking charge of HK$100. Please note that perishable goods cannot be restocked or refunded.

If you would like someone else to pick up your order, please send a message to us with her/his name & ID card copy.They will need to bring a copy of the confirmation email (digital is fine) we sent to you for collection and show their ID card.